Privacy policy

1. Who we are

This policy explains how Securizen Systems Pvt Ltd ("Securizen", "we", "us") handles personal data collected through securizen.in and the enquiry channels linked from it. Under the Digital Personal Data Protection Act, 2023 (DPDP Act), we are the Data Fiduciary for this data.

• Address: 1-6, Anjani Complex, Off. WEH Metro Station, Andheri East, Mumbai 400099, Maharashtra, India
• Privacy and grievance contact: Sandeep Patil, Managing Director, info@securizen.in
• Phone: +91 96991 12211 (Monday to Friday, 10 am to 6 pm; Saturday, 10 am to 5 pm)

This policy covers the website only. Personal data we handle while delivering projects, AMC or support for our clients is governed by our contracts with those clients.

2. What we collect

We collect only what you give us, plus basic usage data from your visit.

We do not ask for, and ask you not to send, sensitive information such as identity numbers, bank details or health information through the website.

3. Why we use it

We use your data on the basis of the consent you give when you submit a form, or because you voluntarily shared it with us for a specific purpose, as the DPDP Act allows.

• To respond to you: call or message you back, plan a site survey, prepare a proposal or demo, and send the vendor pack you requested.
• To serve you as a client: if you become a client, to deliver and support the work agreed with you.
• To follow up on your enquiry: reasonable follow-up calls, emails or WhatsApp messages about the same requirement.
• To keep you informed: occasional updates about our services and the security industry, only if you tick the optional box. You can opt out at any time by replying STOP on WhatsApp or using the unsubscribe link in any email.
• To run and improve the website: understand which pages help visitors, fix problems and prevent spam and misuse.
• To meet legal duties: keep records the law requires and protect our legal rights.

We do not sell your personal data, and we do not use it for any purpose unrelated to the ones above without asking you first.

4. Who we share it with

We share personal data only with service providers that help us run the website and respond to you, under contracts that require them to protect it.

We may also share data with our professional advisers, with authorities when the law requires it, or with a buyer or successor if our business is reorganised — in each case only what is needed. Some providers may process data outside India; we transfer data only to countries the Government of India has not restricted under the DPDP Act.

5. Cookies and analytics

Essential cookies keep the website working and are always on. Analytics cookies are used only if you accept them in the cookie banner, and you can change your choice at any time from the "Cookie settings" link in the footer.

• Google Analytics shows us which pages are visited and which enquiry buttons are used.
• Microsoft Clarity shows anonymised heatmaps and session replays of how pages are used, so we can fix confusing layouts. Form fields are masked so what you type is not recorded.

We do not use advertising or retargeting cookies.

6. How long we keep it and how we protect it

We keep personal data only as long as the purpose needs it, and for at least one year where the DPDP Rules require it.

• Enquiries that do not become business: three years from our last contact, then deleted.
• Clients: for the length of our relationship and afterwards as long as tax, accounting or contract law requires.
• Records needed for a legal claim or dispute: until it is resolved.
• Analytics data: up to 14 months, after which Google Analytics and Microsoft Clarity delete it automatically.

We protect data with encrypted connections (HTTPS), access limited to staff who need it, logged access to our business systems, and regular backups. No system is completely secure; if a personal data breach affects you, we will inform you and the Data Protection Board of India as the law requires.

7. Your rights

You can exercise any of these rights by writing to info@securizen.in; we may ask you to confirm your identity first.

• Access: a summary of the personal data we hold about you and how we use it.
• Correction and update: fix anything inaccurate or incomplete.
• Erasure: ask us to delete your data, unless the law or an ongoing contract requires us to keep it.
• Withdraw consent: at any time, as easily as you gave it. This does not affect what we did before, and we may not be able to continue a service that depends on it.
• Opt out of updates: reply STOP on WhatsApp or unsubscribe by email.
• Nominate someone: name a person to exercise your rights if you die or become unable to.

We will respond within 90 days, and usually much sooner.

8. Grievances, children, changes and liability

Grievances. Contact our grievance officer, Sandeep Patil, first at info@securizen.in. If you are not satisfied with our response, you may complain to the Data Protection Board of India.

Children. The website is meant for businesses and adults. We do not knowingly collect data from anyone under 18; if we learn we have, we will delete it.

Your responsibilities. Please share only accurate information, and only details of other people (for example a colleague as a site contact) when you are entitled to.

Third-party links. Links to other websites, including VisionX, are governed by those sites' own policies.

Liability. We take reasonable steps to protect your data. To the extent the law permits, we are not liable for losses arising from events outside our reasonable control, including attacks on systems we do not operate.

Changes. We may update this policy as our services or the law change. The latest version will always be on this page with its effective date; for significant changes we will also notify people who have an active enquiry with us.

Governing law. This policy is governed by Indian law, and courts in Mumbai have jurisdiction.